Zammad 7.2.2
Open source (AGPLv3) helpdesk and customer support platform with built-in AI: SaaS or self-hosted, omnichannel ticketing, knowledge base, SLAs.
Open source badge
Awarded when the project uses an approved open source license.
- 🥇 Gold
- Licensed under an approved open source license
Maintained badge
Awarded when the project meets maintenance health criteria.
- 🥇 Gold
- Multiple active maintainers
- 🥈 Silver
- At least one release in the last 6 months
- 🥉 Bronze
- 5+ commits in 6 months, issues responded to within 7 days
Reused badge
Awarded when the project is packaged and adopted by others.
- 🥇 Gold
- Actively used by 10+ organizations
- 🥈 Silver
- Actively used by at least one organization
- 🥉 Bronze
- Published packages and passing CI in the last 6 months
Security badge
Awarded when the project follows security best practices.
- 🥇 Gold
- No known vulnerabilities at release, critical CVEs fixed within a day
- 🥈 Silver
- 75%+ merge requests reviewed, 80%+ tags signed
- 🥉 Bronze
- Protected branches, security policy, fast issue response
Supply chain badge
Awarded when the supply chain is transparent following SLSA standards.
- 🥇 Gold
- Full build and source provenance traceability
- 🥈 Silver
- VEX attestations for vulnerability assessment
- 🥉 Bronze
- Changelog, contribution guidelines, SBOM attestations
Features
- Ticket management with real-time updates, SLA and escalations
- Multi-channel support: email, chat, phone, WhatsApp, Facebook, Telegram and more
- AI features: ticket summary, AI agents and writing assistant
- Full-text search across all content
- Knowledge base / FAQ system
- Role and permission management with SSO (SAML, OpenID Connect)
- REST API, webhooks and integrations (LDAP, Microsoft 365, GitHub, GitLab)
- Two-factor authentication, S/MIME and PGP encryption
- Core workflows, text modules and custom fields
- Reporting, time accounting and statistics
Description
Welcome to Zammad
Are you juggling countless customer inquiries and tickets across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers? Zammad is your Swiss Army knife - a web-based, open-source helpdesk and customer support platform for ticket management, knowledge base and SLA tracking, available as SaaS or self-hosted in your own environment, packed with features to streamline customer communication across channels like email, chat, telephone and social media. Also known as a ticket system, customer service platform or shared inbox: one place for all your customer requests.
The Zammad software: open source under the AGPL
The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the Zammad Foundation, which is independent of commercial providers such as Zammad GmbH.
Development by Zammad GmbH and the community
The development of Zammad is carried out by the amazing team of people at Zammad GmbH in collaboration with the community. We love to create open source software for you. If you want to ensure the Zammad software has a bright and sustainable future, consider becoming a Zammad customer! Are you tired of complex setup, configuration, backup and update tasks? Let us handle this stuff for you! 🚀 The easiest and often most cost-effective way to operate Zammad is our cloud service. Give it a try with a free trial instance!